Customer Service Associate (Bahasa Indonesia Speaker)

Posted 23 March 2023
Salary HKD20000 - HKD22000 per annum
LocationHong Kong
Job type Permanent
Discipline ERP / CRM
Contact NameVien Ng

Job description

Job highlight

- Fresh gard welcomed
- 2 years training program
- Great MNC culture
- Regional exposure

Company background
Our client is a well-known Professional Consultancy organisation across global with great MNC culture.

Job details

As a Customers Service Associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between potentail clients and industry experts.

Compnay will provide a professional training, and you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.).  After completed a two years program training you migth able to get promoted to a senior level. 

Your Responsibilities  

  • Understand client needs and the available expert pool for the project
  • Source and engage experts using our internal database and external digital directories
  • Match client briefs with the most relevant experts and appropriate interaction formats
  • Schedule and manage all client-to-expert interactions
  • Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them

  • Equivalent of 3.3 GPA or 2:1 or above achieved in a Bachelor’s degree and noteworthy extracurriculars
  • No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable
  • Alignment with our values: we look for driven, results-orientated, adaptable, humble and empathetic individuals
  • Must be fluent in English and Bahasa Indonesia Speaker