Summary
The Head of Business Applications will contribute to business growth by providing service to all business departments, especially Supply Chain & Logistics, Finance, Repair Center, Retail and eRetail, by managing various information systems that enable omni-channel sales and payment services such as SAP (SD, MM, FICO), Order Management System (OMS), Warehouse Management System (WMS), and Demand and Supply solutions.
The Head of Business Applications will manage the team responsible for the implementations, enhancements, and run the support of the Business Applications initiatives in an Agile organisation.

Role Overview

• Build a robust team with expertise and dedication, inspire colleagues in and out of the IT department, and act as a trusted advisor.
• Build strong relationships with head office Business Application team and other teams as well as counterparts in regions by sharing information and getting alignment for better efficiency and effectiveness.
• Work with local business teams for issue identification and solving, enhancement collection, enhancement validation, and solution customizing.
• Work with head office IT for "core" enhancement setup, enhancement developments, and solution support.
• Critical business operation support (commercial and non-commercial) will also be a part of their responsibilities, including
  • Sales and payment data reconciliation in various systems (POS/ERP/BI/e-commerce platform) to secure financial report and
  • Order-to-cash monitoring as the control tower of end-to-end flow.

Ideal Profile

• 5+ years of people/team management experience.
• 5+ years of experience managing SAP systems in SD/MM or FICO
• 3+ years of experience in project management in small/medium-sized projects.
• Experience managing Order Management Solutions OMS solutions such as Manhattan, Oracle (OROB, OROMS), IBM Sterling, Order Dynamics, Salesforce + Fluent Commerce,
• Work closely with teams managing Supply Chain, Warehousing, Distribution, Finance, e-Commerce, Call Center, and retail stores.
• Strong communication and presentation skills in English (ability to speak Chinese would be beneficial)
• Customer-oriented mindset.
• Knowledge and experience of Retail Omnichannel flow (store/call center/e-commerce, etc.)
• Knowledge of accounting and finance function
• Certification in PMP and ITIL are preferred.
• Experience working in large international businesses, multinational companies is highly beneficial.