IT Consultant

Posted 14 May 2023
Salary HKD30000 - HKD50000 per month
Job type Contract
Discipline Application Support / DevOps
Contact NameBilly Ng

Job description

A leading insurance company is hiring an Infrastructure Support Engineer.

Roles Overview:
  • Provides support on system installation, administration and configuration to ensure meeting user requirements.
  • Provides support on Call Centre campaigns and new projects.
  • Verifies and rectifies system security configuration based on security reports for meeting compliance requirements.
  • Provides support on patch installation from different vendors in order to ensure systems are secured.
  • Assists procurement and asset management.
  • Provides support on annual BCP / DR drill to ensure the drill is completed successfully.
  • Supports and administrates the mobile devices to facilitate users access to email.
  • Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement.
  • Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability.
  • Works as 1st tier support and coordinates with vendors on system maintenance.
  • Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule.
  • Updates and performs regular check on the inventory records of hardware / software, server room facilities, and backup tapes etc. in order to maintain up-to-date records.
  • Prepares and updates technical documents such as system installation guide / operation manual, etc. in order to facilitate the team following guidance / governance.
  • Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
  • Diploma in IT related discipline with 4 years of related experience OR equivalent combination of education & related experience, preferably in insurance industry.
  • Good technical skill in administration & support on server (Windows/Unix/Linux) backup software / McAfee EPO, DLP / telephony system (PABX, ACD, Voice Mail) /  Video and Voice Recording / IVRS /  RightFax /  PC operations and mobile device (iOS / Android) / VMware / Networking.
  • Effective problem solving ability.