Back to jobs
- Posted 14 May 2023
- Salary HKD30000 - HKD50000 per month
- Job type Contract
- DisciplineApplication Support / DevOps
- Contact NameBilly Ng
A leading insurance company is hiring an Infrastructure Support Engineer.
- Provides support on system installation, administration and configuration to ensure meeting user requirements.
- Provides support on Call Centre campaigns and new projects.
- Verifies and rectifies system security configuration based on security reports for meeting compliance requirements.
- Provides support on patch installation from different vendors in order to ensure systems are secured.
- Assists procurement and asset management.
- Provides support on annual BCP / DR drill to ensure the drill is completed successfully.
- Supports and administrates the mobile devices to facilitate users access to email.
- Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement.
- Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability.
- Works as 1st tier support and coordinates with vendors on system maintenance.
- Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule.
- Updates and performs regular check on the inventory records of hardware / software, server room facilities, and backup tapes etc. in order to maintain up-to-date records.
- Prepares and updates technical documents such as system installation guide / operation manual, etc. in order to facilitate the team following guidance / governance.
- Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
- Diploma in IT related discipline with 4 years of related experience OR equivalent combination of education & related experience, preferably in insurance industry.
- Good technical skill in administration & support on server (Windows/Unix/Linux) backup software / McAfee EPO, DLP / telephony system (PABX, ACD, Voice Mail) / Video and Voice Recording / IVRS / RightFax / PC operations and mobile device (iOS / Android) / VMware / Networking.
- Effective problem solving ability.