IT Operation Manager

Posted 15 May 2023
Salary HKD800000 - HKD950000 per annum
LocationHong Kong
Job type Permanent
Discipline ERP / CRM
Contact NameBilly Ng

Job description

A leading insurance group is hiring an IT Operation Manager.

Role Overview:
Manage day-to-day operations support activities effectively to ensure the alignment of the business strategy, local IT strategy and regional IT direction.
Manage and track daily production incidents/problems effectively, work closely with Application Team, Users and outsourcing vendors to resolve the problems and resume the computer services timely.
Manage the outsourcing vendor service quality, meet agreed service level agreement without major incidents and fulfill the compliance of the outsourcing vendor requirements.
Conduct periodic review and perform maintenance of computer operation processes for providing high system availability and effective computer operation services 
Supervise Operation Support Staff to complete assigned jobs and ensure to provide a good quality of work in day-to-day support.